1. Does Your Mission Align with Ours?
It’s important that your MSP understands and supports your business goals. Ask potential providers how their services align with your objectives. Understanding this will help ensure both parties work towards common goals and contribute to each other’s success.
2. Are Your Workflows and Best Practices Compatible with Our Requirements?
Check if the MSP’s workflows, procedures, and communication styles align with your organization’s needs. Compatibility in these areas can prevent misunderstandings and ensure a smoother working relationship. Ask about their standard operating procedures (SOPs) and whether they use a ticketing system or have more flexible approaches.
3. Do the People Who Matter Regard You as an Authority in My Areas of Interest?
Evaluate the MSP’s reputation and expertise in your industry. Look for certifications, client satisfaction ratings, and customer testimonials. Ask for case studies relevant to your industry and consider the MSP’s experience with similar clients.
4. Is Your Team Accessible Round-the-Clock?
For businesses operating across multiple time zones or needing constant support, 24/7 availability is crucial. Confirm that the MSP provides round-the-clock support with dedicated staff, not just on-call contractors, to ensure you have immediate help when needed.
5. Are You Qualified in the Fields That Interest Me the Most?
Ensure the MSP has the necessary certifications and experience in your industry, particularly if you work in a regulated sector like healthcare or finance. Certifications such as SOC 2 and ISO 27001 are valuable indicators of a provider’s commitment to security and compliance.
6. Can I Meet the Engineers Working on My Project?
Meeting the engineers who will be working on your project helps ensure they have the right technical skills and fit well with your company culture. It’s important to have technicians who not only have the right expertise but also communicate effectively with your team.
7. How Do You Set Your Prices, and Is It Flexible?
Understand the MSP’s pricing model and ensure it aligns with your budget and needs. MSPs may charge hourly, per device, per user, or offer a fixed monthly rate. Clarify all potential costs upfront to avoid unexpected charges and ensure the pricing structure is transparent and flexible.
8. Does the Contract Include Clauses That Are Significant to Me?
Review the service level agreement (SLA) carefully, focusing on the termination clause, cybersecurity insurance, and contract length. Ensure the SLA clearly defines the services provided, performance standards, and responsibilities in case of a breach. Understanding these details can protect you from unexpected costs or liabilities.