Privacy Policy

Effective Date: June 2026
Last Updated: June 2026

1. Introduction

EOXS may use the information collected for purposes including:

Responding to inquiries, requests, and support requirements.
Providing information about our products, services, and solutions.
Improving our website functionality, user experience, and service offerings.
Understanding customer requirements and delivering relevant solutions.
Communicating important updates, service information, or business-related notifications.
Maintaining security, preventing misuse, and complying with applicable legal obligations.

We do not sell, rent, or trade your personal information to third parties.

2. About EOXS

EOXS is an enterprise technology company that provides ERP software, CRM solutions, AI-powered business applications, implementation services, consulting, analytics, and customer support for steel service centers, metal distributors, processors, manufacturers, and related industries.

3. Information We Collect

Depending on how you interact with EOXS, we may collect the following information.

Personal Information

* Full name
* Company name
* Job title
* Business email address
* Mobile or business phone number
* Business address
* Country or region
* Communication preferences
* Information you voluntarily submit through forms, emails, phone calls, meetings, or chat.

Account Information

If you become a customer, we may collect:

* User account information
* Login credentials
* Customer account settings
* Subscription information
* Billing contact details

Product & Service Information

When using EOXS products or services, we may collect:

* Support requests
* Implementation details
* Customer communication history
* Product usage information
* System configuration
* Error logs
* Feature usage
* Performance analytics

Technical Information

When you visit our website, we may automatically collect:

* IP address
* Browser type
* Device information
* Operating system
* Cookies
* Website usage information
* Referring website
* Pages visited
* Date and time of access

4. How We Use Your Information

EOXS uses personal information to:

* Respond to inquiries
* Schedule product demonstrations
* Deliver ERP implementation services
* Provide customer support
* Manage customer relationships
* Improve our software and services
* Process transactions
* Send important product and service communications
* Maintain account security
* Prevent fraud or misuse
* Analyze website and product performance
* Comply with legal obligations

We only use personal information for legitimate business purposes and in accordance with applicable laws.

5. Marketing Communications

If you request information from EOXS or choose to receive marketing communications, we may occasionally send:

* Product updates
* Industry insights
* Educational content
* Event invitations
* Webinar announcements
* Company news

You may unsubscribe from marketing emails at any time by using the unsubscribe link included in the email.

Service-related communications regarding your account or products cannot be opted out of while your account remains active.

6. SMS Communications

If you provide your mobile number and consent to receive SMS communications, EOXS may send text messages related to:

* Appointment confirmations
* Meeting reminders
* Product demonstrations
* Customer support
* Implementation updates
* Account notifications
* Service-related communications

Message frequency may vary.

Message and data rates may apply depending on your mobile carrier.

You may opt out at any time by replying *STOP* to any SMS message.

For assistance, reply *HELP* or contact EOXS directly.

Providing consent to receive SMS messages is voluntary and is not a condition of purchasing EOXS products or services.

EOXS only sends SMS communications to individuals who have provided appropriate consent through approved communication channels.

7. Cookies and Tracking Technologies

EOXS uses cookies and similar technologies to:

* Improve website performance
* Remember user preferences
* Analyze website traffic
* Understand user behavior
* Enhance user experience
* Improve website security

You may manage or disable cookies through your browser settings; however, certain website features may not function properly.

8. How We Share Information

EOXS does *not* sell your personal information.

We may share information with trusted third-party service providers that help us operate our business, including providers of:

* Cloud hosting
* Customer relationship management (CRM)
* Technical support
* Payment processing
* Video conferencing
* Scheduling
* Analytics
* Communication services
* Security monitoring

These providers are authorized to process information only as necessary to provide services on our behalf.

9. Mobile Information Privacy

EOXS respects the privacy of mobile users.

*EOXS does not sell, rent, trade, or share consumers’ personal information, including mobile phone numbers, with third parties or affiliates for marketing or lead generation purposes.

*Text messaging originator opt-in data and consent will not be shared with any third parties for marketing or promotional purposes.

Mobile information is used solely for the purposes for which consent was provided.

10. Third-Party Websites and Services

Our website or services may contain links to third-party websites or integrate with third-party services.

These providers maintain their own privacy policies.

EOXS is not responsible for the privacy practices of third-party websites or services.

11. Data Security

EOXS implements commercially reasonable administrative, technical, and physical safeguards designed to protect personal information.

These measures include, where appropriate:

* Secure cloud infrastructure
* Encryption during data transmission
* Access controls
* Authentication mechanisms
* Monitoring and logging
* Employee access restrictions
* Regular security updates

Although we work to protect your information, no method of electronic storage or transmission over the Internet can be guaranteed to be completely secure.

12. Data Retention

EOXS retains personal information only for as long as necessary to:

* Provide requested services
* Maintain customer relationships
* Fulfill contractual obligations
* Meet legal and regulatory requirements
* Resolve disputes
* Enforce agreements

Information is securely deleted or anonymized when it is no longer required.

13. International Data Transfers

EOXS may process and store information in countries where EOXS or its service providers operate.

Where required by applicable law, appropriate safeguards are implemented to protect transferred personal information.

14. Your Privacy Rights

Depending on your jurisdiction, you may have the right to:

* Access your personal information
* Correct inaccurate information
* Request deletion of personal information
* Withdraw consent where applicable
* Restrict certain processing activities
* Object to certain processing
* Opt out of marketing communications
* Request information regarding how your data is processed

To exercise these rights, please contact us using the information provided below.

15. Children's Privacy

EOXS products and services are intended for business users and are not directed toward individuals under the age of 18.

EOXS does not knowingly collect personal information from children.

16. Business Transfers

If EOXS is involved in a merger, acquisition, reorganization, financing, or sale of assets, personal information may be transferred as part of that transaction, subject to applicable legal requirements.

17. Changes to This Privacy Policy

EOXS may update this Privacy Policy from time to time.

Any changes will be posted on this page together with the updated “Last Updated” date.

We encourage users to periodically review this Privacy Policy.

18. Contact Us

If you have questions regarding this Privacy Policy or our privacy practices, please contact us.

EOXS

Website: https://eoxs.com

Email: [email protected]

Phone: +1 (281)297-8574

Business Address: Maywood Road, New Rochelle, NY 10804