Survey Creation

Design a survey that includes questions about their overall satisfaction with the payment process. Include questions about clarity of payment terms, timeliness of payments, ease of invoicing, and any issues they might have encountered.

Feedback Collection

Distribute the survey to your suppliers through email or a survey platform. Ensure anonymity if necessary to encourage honest feedback.

Analysis

Once you collect responses, analyze the data to identify common themes or issues that suppliers are facing.

Action Plan

Based on the feedback, create an action plan to address any issues or areas for improvement identified. This might involve streamlining processes, improving communication, or addressing specific concerns raised by suppliers.

Continuous Improvement

Implement changes as necessary and monitor supplier satisfaction over time to ensure ongoing improvement.